Privacy Policy

Last updated: October 10, 2026

At Organics by Fatima (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or contact us.

By using our website, you acknowledge the practices described in this policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal details: Your name, phone number, email address, billing address, and delivery address.
Order information: Products purchased, order details, payment method, and transaction-related information.
Customer communications: Information you provide when contacting us through WhatsApp, email, or other support channels.
Technical information: Your IP address, browser type, device information, and website usage data collected through cookies and similar technologies.

We collect only the information reasonably necessary to operate our store, process orders, provide customer support, and improve our services.

2. How We Use Your Information

We may use your information to:

Process and confirm your orders.
Arrange delivery through our courier partner, including PostEx.
Contact you regarding order confirmation, delivery, or customer support.
Process eligible returns, refunds, or replacements.
Respond to your questions and requests.
Improve our website, products, and shopping experience.
Send promotional messages or offers where permitted and, where required, with your consent.
Detect, prevent, and investigate fraudulent or unauthorized activity.
Comply with applicable legal obligations.

3. Cash on Delivery

If you select Cash on Delivery (COD), we use the information you provide to confirm your order and arrange delivery and payment collection through our courier partner.

Please ensure that your contact number and delivery address are accurate so your parcel can reach you successfully.

4. Sharing Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

Shopify: To host and operate our online store and support checkout and order processing.
PostEx and other delivery providers: To deliver orders and provide shipment tracking.
Payment and technical service providers: Where required to process transactions or maintain website functionality.
Professional advisers or legal authorities: Where necessary to comply with applicable laws or protect our legal rights.

These parties receive information only as reasonably necessary for their relevant services or legal obligations.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep the store functioning, remember preferences, understand website traffic, and improve your shopping experience.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfil orders, provide services, maintain business records, resolve disputes, and comply with legal obligations.

We take reasonable measures to protect your information. However, no online system or method of electronic storage can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information.

You may also request to stop receiving promotional communications. You can contact us using the details below to make a privacy-related request.

Some information may need to be retained where required by law or for legitimate business purposes.

8. Third-Party Links

Our website may contain links to third-party websites or services, including social media platforms and courier tracking pages.

We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before sharing personal information with them.

9. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate authorization where required by law. If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or legal requirements.

Any updates will be published on this page, along with the revised “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Business Name: Organics by Fatima
Email: organicsbyfatima05@gmail.com
WhatsApp: 0339-4026400
Website: https://organicsbyfatima.com

We will make reasonable efforts to respond to privacy-related requests.