Shipping Policy

Shipping Policy

At Organics by Fatima, we aim to deliver your orders safely and as quickly as possible. Please read our shipping policy below to understand our delivery process and timelines.

1. Order Processing

Orders are processed after they are successfully placed and the necessary details are confirmed. Please ensure that your name, phone number, complete delivery address, and any other required information are correct when placing your order.

We may contact you to confirm your order before dispatch.

2. Delivery Time

We aim to deliver orders within 3–5 working days after dispatch, depending on the delivery location and courier service availability.

Delivery timelines are estimates and may vary due to circumstances beyond our control.

3. Shipping Partner

We ship our orders through PostEx, our courier and delivery partner.

Once your order has been dispatched, tracking details may be provided so you can check the status of your shipment. Tracking updates depend on the courier's system and may take some time to appear.

4. Delivery Delays

Although we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Public holidays and weekends.

  • Transport strikes or road closures.

  • Severe weather conditions.

  • National emergencies or other unforeseen events.

  • Courier service disruptions or operational delays.

  • Incomplete or incorrect delivery information.

  • Unsuccessful delivery attempts or difficulty contacting the recipient.

In such circumstances, delivery may take longer than the estimated 3–5 working days. We appreciate your patience and understanding.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and delivery locations. If you select COD at checkout, please ensure that you are available to receive the parcel and pay the order amount upon delivery.

Please keep your phone accessible so the courier can contact you if necessary.

6. Shipping Charges

Any applicable shipping charges will be displayed at checkout or communicated to you before order confirmation, where applicable.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate delivery address and active contact number.

If a delivery fails because the address is incorrect, the recipient is unavailable, or the courier cannot contact the recipient, the parcel may be delayed, returned, or require another delivery attempt. Additional delivery charges may apply where applicable.

8. Order Tracking

Once your order has been dispatched, you can use the tracking details provided to check your parcel's status through the available PostEx tracking service.

If you need assistance with your shipment, please contact us using the contact details provided on our website.

9. Contact Us

If you have any questions about shipping, delivery timelines, or your order, please contact Organics by Fatima through the contact information listed on our website.

Thank you for choosing Organics by Fatima. We appreciate your trust and look forward to serving you.